Client care

Shipping & Returns

Every order is handled with the same care that goes into the hair itself. Here is everything you need to know about delivery, exchanges and returns.

Shipping

Wherever you are

Order processing
Every unit is inspected, combed and packaged by hand before it leaves us. Orders are prepared within 1–3 business days (excluding weekends and public holidays). During peak periods, processing may take up to 5 business days — we will always notify you by email if your order needs extra time.
Nigeria delivery
Orders within Nigeria are delivered within 2–5 business days after processing, depending on your location. Lagos deliveries typically arrive within 48 hours.
Worldwide delivery
International orders arrive within 5–12 business days after processing. A tracking number is emailed to you the moment your parcel leaves our studio, so you can follow it at every step.
Shipping fees
Shipping rates are calculated at checkout based on your delivery address. Complimentary shipping applies automatically to qualifying orders — no code needed.
Customs & duties
International customers may be responsible for import duties or taxes charged by their local customs office. These fees are set by your country, not by Thewigsbar, and are not included in the item price or shipping cost.

Returns & exchanges

Our 7-day promise

7-day window
You may request a return or exchange within 7 days of delivery. Reach out through our Instagram DMs with your order number and we will guide you through the process.
Condition requirements
To be eligible, the unit must be unworn, unwashed and unaltered — the lace must be completely uncut, with no bleaching, plucking, tinting or styling. The unit must be returned in its original packaging with all included items.
Hygiene policy
For hygiene reasons, wigs that have been worn, installed, cut, coloured or washed cannot be accepted for return. Please inspect your unit before altering the lace in any way.
Defective units
If your unit arrives with a manufacturing fault — such as shedding beyond normal limits, tangling on arrival or lace damage — contact us within 48 hours of delivery with photos and we will replace it at no cost to you.
Refund timeline
Once your return is received and inspected, your refund is issued to your original payment method within 5–7 business days. Original shipping fees are non-refundable.

How to return

Four simple steps

  1. 1

    Send a message

    DM us on Instagram within 7 days of delivery with your order number and reason for return.

  2. 2

    Receive your label

    We confirm your return and email you instructions for packaging and sending the unit back.

  3. 3

    Return the unit

    Ship the unit in its original packaging, unaltered and with the lace intact.

  4. 4

    Get your refund

    After inspection, your refund or exchange is processed within 5–7 business days.

Final sale

Non-returnable items

  • Units with a cut, bleached, plucked or tinted lace
  • Units that have been worn, washed or styled
  • Custom-coloured or made-to-order units
  • Hair care products and accessories

Questions before you order? Send us a DM on Instagram — we usually reply within a few hours.

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